Customer Service & Information

Questions about the water meter replacement project? Click Here

Your Water Consumption and Billing

Click here for an informative document about your water meter and how water consumption is calculated by the department.

 Water Rates

The metered water rate is $4.3258 per 1,000 gallons used plus a minimum charge based on meter size. The annual fire protection fee is based on sprinkler main size and varies from $25.00 for a less than 2 inch line up to $3,200.00 for a 16 inch main. A $50.00 annual per private yard hydrant fee is also assessed.

Sanitary Sewer Use Rates

    • Residential - A total of $372.00 per unit per year ($93.00 per quarter)
    • Senior Residential - A total of $107.00 per year for those permanent Westfield residents 65 years of age or older who own and occupy the unit for which the senior residential rate is claimed.
    • Commercial-Industrial - Based on metered water usage, $4.95 per 1,000 gallons subject to a minimum quarterly charge of $85.25.

Bill Pay

Bills may be paid online here, via mail or in person to the City Collector's Office at City Hall - 59 Court St, Westfield, MA 01085

Helpful Resources