Customer Service & Information

Customer Portal

Click here to login to your Customer Portal . The portal allows you access to view your current and historical water usage, set up alerts for consumption thresholds, access online bill pay, and more!

Not familiar with Westfield Water's Customer Portal? Click here for instructions.

Your Water Consumption and Billing

Click here for an informative document about your water meter and how water consumption is calculated by the department.

Water Rate

The current water rate is $4.82 per 1,000 gallons used as reported by your water meter. Click here for more information about how water bills are calculated.

Questions about the water meter replacement project? Click Here

Sanitary Sewer Use Rates

    • Residential - A total of $494.40 per unit per year ($122.85 per quarter)
    • Senior Residential - A total of $163.96 per year for those permanent Westfield residents 65 years of age or older who own and occupy the unit for which the senior residential rate is claimed.
    • Commercial-Industrial - Based on metered water usage, $6.84 per 1,000 gallons (after 17,961 gallons have been metered. Subject to a minimum quarterly charge of $122.85.

Bill Pay

Bills may be paid online here, via mail or in person to the City Collector's Office at City Hall - 59 Court St, Westfield, MA 01085

Helpful Resources